International Shipping and Returns – Organic Mom

International Shipping and Returns

Shipping Information:

At Organic Mom, we are delighted to offer international shipping for our customers worldwide. Whether you’re located in the bustling streets of Hong Kong or halfway across the globe, we strive to ensure a seamless shopping experience for you and your little ones.

Shipping Methods:

We offer reliable and efficient shipping methods to deliver your organic baby clothing orders safely. You can choose from the following options during the checkout process:

  1. International Air Shipping: Our trusted international air shipping partners ensure prompt delivery to most countries. Estimated delivery times range from 5 to 14 business days, depending on your location.
  2. Express Courier Services: For expedited delivery, we collaborate with renowned courier services such as FedEx, DHL, and UPS. This option provides faster shipping times, typically ranging from 2 to 5 business days.

Customs and Duties:

Please note that international shipments may be subject to customs duties, taxes, and additional fees imposed by the destination country. These charges are the responsibility of the customer and are determined by the customs authorities. We recommend contacting your local customs office to understand the applicable regulations and fees before placing your order.

Order Tracking:

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment and stay updated on its estimated delivery date.

Returns and Exchanges:

We want you to be completely satisfied with your purchase from Organic Mom. If, for any reason, you are not satisfied with your organic baby clothing order, we offer hassle-free returns and exchanges. Please review the following information regarding our return policy:

Return Policy:

  1. Eligibility: To be eligible for a return or exchange, the items must be unused, in their original condition, and returned within 15 days from the date of delivery.
  2. Return Authorization: Prior to returning any items, please contact our customer support team to obtain a return authorization. We will provide you with instructions and a return shipping address.
  3. Return Shipping Costs: Customers are responsible for covering the return shipping costs, except in cases of defective or incorrect items received.
  4. Refunds and Exchanges: Upon receiving the returned items and verifying their condition, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. If you prefer an exchange, we will gladly assist you in selecting the right size or alternative product.

Please note that we cannot accept returns on items that are marked as final sale or have been customized/personalized.

Contact Us:

If you have any questions or concerns regarding international shipping or returns, our dedicated customer support team is here to assist you. You can reach us through our contact page, email, or phone during our business hours.